FAQ’s

You can book online via our website, app or by calling us on 01202 299778.

We have a few ways to purchase gift vouchers. You can pop by the salon to purchase, call us on 01202 299778, or purchase them online by clicking here.

We accept all major credit and debit cards plus AMEX and in date gift vouchers. We do not accept cheque payments.

You can read more about our cancellation and child-free policy, and our treatment T&C’s here.

A bikini wax is the hair removed outside your knicker line, a high bikini is slightly more hair removed from the top and underneath, a Brazilian is a strip left down the centre of the pubic area and all other hair removed, and a Hollywood wax is all hair removed from top, sides and underneath.

Strip wax is used for larger areas like legs and arms and is a warm wax applied to the skin, adheres to both the skin and hair and is removed quickly with a wax strip. Hot Wax is better for smaller, more sensitive areas and is applied to the skin with an oil barrier, only adheres to the hair, and is removed quickly without any wax strips. Hot Wax is usually better for more intimate areas e.g bikini area due to their sensitivity.  Our therapists will always advise you on what method is best for you prior to doing the treatment. Please note, for intimate areas we will only use hot wax.

We would recommend leaving it at least 14 days after the last time you shaved, and between 4-6 weeks after your last wax. Ideally the hair needs to be around 1cm in length for best results. Please note if the hair isn’t long enough we may still charge for late cancellation so please ensure you let us know in plenty of time.

Read more about our patch testing policy here

Waxing may leave your skin slightly pink however this usually dies down within an hour or so and is completely normal with all waxing. 

For 3-4 days prior to your appointment, we would recommend refraining from UV exposure (sunbeds and sun bathing) and using products containing strong Vitamin A/Retinol and/or AHA/BHA’s around the the eye/eyebrow area. Please do not use fake tan 3-4 days prior to your appointment.

This is a very broad and personal question, and will depend on many things. Before your first facial with us, you must book a consultation at least 1 week before. To find out more, click here.

The CACI Synergy is our latest and most advanced facial system that has been shown to reduce wrinkle depth by up to 75% and improve skin elasticity by up to 88%. It offers a variety of exclusive technologies including our unique S.P.E.D® Dual Action Technology, that provides simultaneous skin rejuvenation and facial toning

HI Therapies is a child-free salon and we do not allow anyone under the age of 10 in the salon. Anyone between the ages of 10-16 must be accompanied by an adult.

We have a whole range of treatments specially designed for and during your pregnancy, as long as you are past your 1st trimester. We can adapt many of our treatments to suit pregnancy, so even if the treatment you want isn’t listed under our pregnancy section, please call us to find out how and if we can adapt the treatment you’d like. 

Please click here for our pre-treatment advice.

Please give us a call to check before booking in and we can advice you correctly.

We stock Environ, AlumierMD, Advanced Nutrition Programme, JemmaCo, CACI, HD Brows, CND solar oil and rescue Rxx and Natures Way health drinks. Shop online here.

Please click here for parking information

Please note we do not allow anyone under the age of 10 in the salon. For ages 14-16 we can provide the following treatments; Threading, Tinting and very limited facials (please call to check). For ages 16-18 we can provide the following treatments; Environ facials, Massage and Waxing. All other treatments the client must be 18+. Please also note for any treatments on anyone under 16, we must have parental consent and a parent/guardian must be present in the room for the whole treatment.